European Sports Gear – Terms of Sale & Delivery (Canada)
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Effective for all purchases from European Sports Gear and/or www.europeansportsgear.com
By ordering from our website or by email, you agree to these terms.
Our legal name is European Sports Gear Ltd. (ESG), located at:
119 Aero Way NE, Calgary, Alberta, T2E 6K7, Canada
Questions? Email sales@europeansportsgear.com
1. Ordering
By E-mail
Request an order form from sales@europeansportsgear.com .
Choose quantities (max. 25 units per item unless approved by us).
Email your completed form to us.
We’ll confirm stock and send you an invoice.
Pay a 50% deposit to start your order.
Once payment clears, we’ll process your order.
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Online
Add items to your bag.
Select quantities (max. 25 units per item unless approved by us).
Review specifications (size, colour) and checkout.
Create an account (keep your password secure).
Enter delivery and payment details.
You’ll receive an order acknowledgement by email.
Note: A contract is formed only when we confirm your order is accepted.
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2. Products & Pricing
Product descriptions and prices are listed on our site.
Prices exclude taxes and shipping.
Errors in pricing will be corrected before your order is processed.
We are not obligated to sell at incorrect prices.
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3. Payment
We accept major credit/debit cards, PayPal, and other listed payment methods.
Payment is in Canadian Dollars (CAD). Your bank may charge currency conversion fees.
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4. Delivery
Shipping costs depend on weight, location, and service type.
We will confirm shipping costs before you pay.
Heavy or special orders may have extra charges. You can cancel if you don’t agree.
No deliveries to PO boxes.
We may ship items separately at no extra cost.
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5. Returns & Cancellations
Cooling-off period:
You may cancel within 14 days after receiving your order.
Not eligible for return:
Custom or personalised items.
Unsealed hygiene-related products.
Items mixed with others after delivery.
Items must be unused, in original packaging, with tags attached.
How to cancel:
Email sales@europeansportsgear.com or mail a written notice to our address.
Return items within 14 days of cancellation.
You pay return shipping unless the item is faulty or incorrect.
Refunds:
Full refund within 14 days of receiving your return, minus any loss in value from unnecessary handling.
Refunds are made using your original payment method.
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6. Faulty or Incorrect Items
If an item is defective or incorrect, email us with your order details and the issue.
We will refund or replace it.
We cover return postage up to the standard delivery cost.
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7. Liability
Our maximum liability is the purchase price of the goods and foreseeable losses caused by us.
We are not liable for lost profits, data, or business opportunities.
We do not limit liability for death, injury, fraud, or where prohibited by law.
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8. Force Majeure
We are not responsible for delays caused by events outside our control (e.g., strikes, extreme weather, natural disasters).
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9. Communications
We will communicate with you mainly by email. These communications meet the requirement for written notices.
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10. Intellectual Property
Website content belongs to ESG or its licensors. You may not copy or use it without our written consent.
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11. Complaints
Email sales@europeansportsgear.com with your order number and details.
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12. Changes to These Terms
We may update these terms. You are bound by the version in place when you order unless changes are required by law.
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13. Safety Notice
Sports gear should be used only if you are properly trained and equipped. Always follow manufacturer instructions.
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14. Governing Law
These terms are governed by Canadian law. Disputes will be handled in Canadian courts.